VidaBox Review - Jasen Chandler of Fuziontec : "Ranks as One of my Top 3 Vendors for Support"

Integrators : Looking for a affordable movie server with reliable support? VidaBox is your best choice for World-Class Support!


 

Jasen Chandler, President of Fuziontec
"Ranks as One of my Top 3 Vendors for Support"
 

 

"Like many integrators out there, we were looking hard for a media server solution that could meet some specific criteria: 1) Handle High Definition content media such as Blu Ray (and at that time HD DVD), 2) Is easy to control so any member of the family and even the babysitter could pick up a remote and use the technology with ease and little or no training, and 3) is scalable as we feel that technology should be tailored to lifestyle - not lifestyle to technology. Certainly our customer’s needs change, their video collections grow, buy more TVs, and use more technology every year. Being limited in storage and distribution capacity just wasn’t an option for our clientele.

After serious research we came across Vidabox, a small company out of New York making some pretty big promises. After a brief phone call with Steven of Vidabox I was convinced that they really had a product we could use. In addition they offered much more than just some glorified windows media server they also offered a control solution. We quickly bid a Vidabox product into a solution that included automation with the vcontroller and vautomation a media server and several extendors. I flew to New York and participated in their level 1 training. The training was excellent and gave me the foundation I needed to program and use the vautomation system. We purchased the equipment from Vidabox and just kept being impressed with the quality and constant support and ease of contacting support with even the simplest questions.

Like any large projects ours wasn’t without some hiccups. About a year after installation constant power problems with the utility service at the home lead to a hard drive failure in our server. I can’t emphasize enough how important it is to have RAID protection on movies and media, some customers are a little afraid of the intitial cost of the servers and often mention the low price of big box available storage solutions.

The Vidabox Rack-series of Media Servers aren’t just some discounted mass market JBOD hard drive array - they are a robust high speed storage solution with RAID protection. My customers have started putting important information on their servers because of the level of quality and protection they provide their data. We used the broken hard disk as an opportunity to add an additional 5 TB of storage to the sever and we were able to rebuild the array.

During this time we had a minor hiccup in the installation and a small problem with the programming on the automation. Again, the Vidabox support staff was quick to respond and helped turn what could have been a very bad situation with my customer into a win—win situation. We do business with several vendors and brands if I were to make a list of the top 5 companies tech support, Vidabox would be in the top three.

Finally, in a world where everyone is tight and trying to make a buck anyway they can it is refreshing to have a dealer that not only stands behind its products but also its dealers. Vidabox has always sent me customers that they could easily have sold to themselves. They understand that competing against your dealers is bad for business. We look forward to a continued and strong relationship with this young, innovative company."


By Jasen Chandler of Fuziontec (Cedar City, UT)
Dealer since 2007

Visit them at: http://www.fuziontec.com/